About us

Welcome to TrailVelo – Your Online Bicycle Store in the USA

At TrailVelo, we believe cycling is more than just a way to get around. It's an opportunity to explore new places, stay active, enjoy the outdoors, and experience the freedom of riding.

Welcome to TrailVelo.us, an online bicycle store offering a selection of bicycles and cycling products for riders across the United States.

Whether you're searching for a mountain bike for off-road adventures, a road bike for longer rides, or a versatile gravel bike for exploring different terrains, our goal is to make shopping for your next bicycle simple and convenient.

We focus on providing clear product information, transparent store policies, and dependable customer support to help you shop with confidence.

Discover Bicycles for Every Adventure

At TrailVelo, we aim to offer bicycles for different riding styles, skill levels, and preferences.

Our product selection may include:

  • Mountain Bikes: Designed for trails, challenging terrain, and outdoor adventures.

  • Road Bikes: Built for paved roads, fitness riding, and long-distance cycling.

  • Gravel Bikes: Versatile bicycles suitable for mixed surfaces and adventurous routes.

  • Hybrid Bikes: Practical options for commuting, recreational cycling, and everyday transportation.

  • Electric Bikes: Pedal-assist options for riders seeking additional support on their journeys.

  • Cycling Accessories: Equipment and accessories to complement your riding experience.

Our selection may change based on product availability.

We encourage customers to review individual product descriptions, specifications, and sizing information before purchasing.

Why Shop at TrailVelo?

We want every customer to have a straightforward and reliable shopping experience.

Free Shipping in the USA

We offer free standard shipping to eligible addresses within the contiguous United States.

Our standard shipping estimates are:

  • Order handling time: 1–3 business days

  • Shipping transit time: 3–5 business days

  • Total estimated delivery time: 4–8 business days

60-Day Returns

We understand that purchasing a bicycle is an important decision.

That's why we offer a 60-day return window for eligible purchases, with free return shipping and no restocking fees.

Our Return & Refund Policy explains eligibility requirements and how to request a return.

Clear and Transparent Pricing

All prices on TrailVelo.us are displayed in United States Dollars (USD).

We provide product pricing and applicable charges during checkout so customers can review their orders before completing a purchase.

Helpful Customer Support

Our customer support team is available to assist with product questions, order information, shipping updates, and return requests.

You can contact us by email or phone using the details below.

Secure Online Shopping

Our store operates on the Shopify e-commerce platform, which provides secure checkout infrastructure and supports established payment processing services.

We value customer privacy and explain our information practices in our Privacy Policy.

Our Mission

Our mission is to make bicycle shopping more accessible, transparent, and convenient for customers in the United States.

We aim to help riders make informed purchasing decisions by providing clear product information, straightforward policies, and responsive assistance.

Whether you're purchasing your first bicycle or looking for an upgrade, we want you to feel confident throughout the shopping process.

Our Commitment to Customers

At TrailVelo, we focus on the fundamentals of a dependable online shopping experience:

  • Transparency: Clear information about products, prices, shipping, and returns.

  • Customer Service: Assistance with questions before and after a purchase.

  • Convenience: An easy-to-navigate online store with multiple bicycle categories.

  • Fair Policies: Free standard shipping and a 60-day return policy for eligible products.

  • Product Information: Descriptions and specifications to help customers compare bicycles.

We believe that building customer trust starts with providing accurate information and following through on our commitments.

Where We're Located

TrailVelo operates as an online bicycle retailer serving customers in the United States.

Our Business Contact Information

Store Name: TrailVelo

Website: https://trailvelo.us

Business Address:
10101 Roosevelt Blvd
Philadelphia, PA 19154
United States

Email: Contact@TrailVelo.us

Phone: +1 215-671-9001

Our website allows customers to browse available products and place orders online.

For product inquiries, order assistance, shipping questions, or return requests, please contact our customer support team.

Shop Bicycles Online with TrailVelo

Whether you're planning your next mountain biking adventure, exploring new roads, or simply enjoying cycling in your free time, TrailVelo is here to help you find a bicycle that suits your needs.

Explore our online collection, compare available models, and discover cycling products designed for different types of riders.

Thank you for choosing TrailVelo. We look forward to being part of your cycling journey.

Visit our store: https://trailvelo.us