Privacy policy

Welcome to TrailVelo. We respect your privacy and are committed to protecting your personal information when you visit our website, browse our bicycles and cycling products, or make a purchase.

This Privacy Policy explains how TrailVelo ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit or make a purchase from https://trailvelo.us (the "Website").

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Website or purchase products from TrailVelo, we may collect certain personal information.

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase details

  • Customer service communications

  • Payment transaction information

Payment Information

Payments are processed through the secure payment providers available at checkout.

TrailVelo does not directly store complete credit card numbers or card security codes. Payment providers may collect and process payment information according to their own privacy policies.

Automatically Collected Information

When you browse our Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Website interaction data

  • Referring website addresses

  • Cookie identifiers

This information helps us maintain website security, understand visitor activity, and improve the shopping experience.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling customer orders

  • Delivering bicycles and cycling accessories

  • Sending order confirmations and shipping updates

  • Processing refunds, returns, and exchanges

  • Providing customer support

  • Responding to inquiries and complaints

  • Preventing fraudulent transactions

  • Maintaining website security

  • Improving website functionality and customer experience

  • Complying with applicable legal obligations

  • Sending marketing communications where permitted by law and your preferences

We do not use personal information for purposes incompatible with those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

3. Order Processing and Shipping

When you place an order on TrailVelo.us, we collect the information necessary to process and deliver your purchase.

This may include your name, shipping address, phone number, email address, and order details.

We may share necessary delivery information with shipping carriers and fulfillment service providers to complete your order.

Our shipping services are available exclusively within the United States.

We offer free standard shipping, with an estimated transit time of 3–5 business days and an order handling time of 1–3 business days.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality and understand customer interactions.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember website preferences

  • Support secure checkout

  • Analyze website traffic

  • Improve website performance

  • Measure advertising effectiveness

  • Display relevant advertisements where permitted

We may use analytics and advertising services, including Google services, if enabled on our Website.

You can manage cookies through your browser settings and any cookie preference controls provided on our Website.

Disabling certain cookies may affect website functionality.

5. Google Analytics and Google Advertising

TrailVelo may use Google Analytics, Google Ads, or related services to understand website traffic and measure advertising performance.

If these services are enabled, Google may collect information through cookies or similar technologies, subject to applicable consent requirements.

Information may include device identifiers, browsing activity, interactions with advertisements, and website usage information.

You can learn more about Google's privacy practices at:

https://policies.google.com/privacy

You can manage certain Google advertising preferences at:

https://myadcenter.google.com/

We aim to comply with applicable Google advertising policies and privacy requirements.

6. How We Share Your Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify: To host and operate our online store

  • Payment processors: To securely process transactions

  • Shipping carriers: To deliver orders

  • Technology providers: To maintain website functionality and security

  • Analytics providers: To understand website performance, where enabled

  • Marketing providers: To deliver permitted promotional communications, where enabled

We may also disclose information when required by law, to respond to lawful requests, or to protect our legal rights.

TrailVelo does not sell customer contact information to third-party mailing lists.

Certain advertising or analytics disclosures may be considered a "sale" or "sharing" of personal information under applicable state privacy laws. Where required, we provide appropriate privacy choices.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Our Shopify-powered Website uses secure connections to help protect information transmitted between customers and the Website.

Payment information is handled by payment service providers using their applicable security measures.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide customer service

  • Maintain purchase and transaction records

  • Process refunds and returns

  • Meet accounting and tax requirements

  • Resolve disputes

  • Comply with legal obligations

  • Protect against fraud

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely retain it where required by law.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Obtain a copy of certain personal information

  • Opt out of certain targeted advertising or data sharing

  • Withdraw consent where processing is based on consent

  • Appeal certain privacy request decisions where applicable

Some requests may be subject to legal exceptions.

To exercise your privacy rights, please contact us at:

Contact@TrailVelo.us

We may request reasonable verification of your identity before processing a privacy request.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send information about:

  • New bicycle arrivals

  • Cycling accessories

  • Special offers and promotions

  • Store updates

  • Product announcements

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages or contacting us directly.

Unsubscribing from promotional messages will not prevent us from sending essential transactional communications related to your orders.

11. Children's Privacy

TrailVelo is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Parents or guardians who believe their child has provided personal information may contact us at Contact@TrailVelo.us.

12. Third-Party Websites

Our Website may contain links to third-party websites, manufacturers, payment providers, or other external services.

These websites operate independently and may have their own privacy policies.

TrailVelo is not responsible for the privacy practices or content of third-party websites.

We encourage customers to review the privacy policies of external websites before sharing personal information.

13. International Data Processing

Although TrailVelo sells and ships products exclusively within the United States, some technology and service providers may process or store information outside the United States.

Where applicable, we take reasonable steps to ensure personal information is handled in accordance with relevant privacy and data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal obligations, or privacy practices.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

15. Contact Information

If you have questions about this Privacy Policy, the collection or use of your information, or your privacy rights, please contact us.

TrailVelo – Customer Support

Website: https://trailvelo.us

Email: Contact@TrailVelo.us

Phone: +1 215-671-9001

Business Address:

TrailVelo
10101 Roosevelt Blvd
Philadelphia, PA 19154
United States

We are committed to responding to privacy inquiries and maintaining transparency about how customer information is handled.

Thank you for trusting TrailVelo.