Contact information

Welcome to TrailVelo! We're here to help you with all your bicycle and cycling needs.

Whether you have questions about our bicycles, need assistance with an order, want to check your delivery status, or need help with a return, our customer support team is ready to assist you.

We are committed to providing friendly, reliable, and professional customer service.

Get in Touch

Have a question? We'd love to hear from you!

Business Name: TrailVelo

Website: https://trailvelo.us

Email: Contact@TrailVelo.us

Phone: +1 215-671-9001

Business Address:

TrailVelo
10101 Roosevelt Blvd
Philadelphia, PA 19154
United States

How Can We Help You?

Our customer support team can assist with:

  • Product Information: Questions about bicycles, sizes, specifications, compatibility, and cycling accessories.

  • Order Assistance: Help with placing orders, payment questions, and order confirmations.

  • Shipping & Delivery: Information about shipping times, tracking, and delivery updates.

  • Returns & Refunds: Assistance with our 60-day return policy and free returns.

  • Damaged or Incorrect Products: Support with replacements, returns, and refunds.

  • General Inquiries: Any other questions about TrailVelo or our services.

Shipping Information

We currently offer free standard shipping to eligible addresses within the contiguous United States.

  • Shipping Cost: FREE ($0.00)

  • Order Handling Time: 1–3 business days

  • Estimated Transit Time: 3–5 business days

  • Estimated Total Delivery Time: 4–8 business days

For additional information, please review our Shipping Policy.

Returns & Refunds

We want you to shop with confidence.

TrailVelo offers a 60-day return window for eligible products, with free return shipping and no restocking fees.

To request a return or refund, please contact us by email with your order number and the reason for your request.

For full details, please review our Return & Refund Policy.

Send Us a Message

You can contact us by email at Contact@TrailVelo.us or by phone at +1 215-671-9001.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

You can also use the contact form on this page, if available.

Our Commitment to Customers

At TrailVelo, we believe that buying a bicycle online should be simple, secure, and convenient.

We strive to provide accurate product information, transparent pricing, dependable delivery, and helpful customer support throughout your shopping experience.

Thank you for choosing TrailVelo. We look forward to helping you find the right bicycle for your next adventure!