Shipping policy

Welcome to TrailVelo!

At TrailVelo, we are committed to providing a reliable, convenient, and transparent shopping experience. We offer free standard shipping on bicycles and cycling products purchased through our website, https://trailvelo.us.

Please review our shipping information below before placing an order.

1. Shipping Coverage

TrailVelo currently ships exclusively within the United States.

We offer shipping to eligible addresses within the contiguous 48 United States.

We do not currently offer shipping to:

  • Alaska and Hawaii

  • Puerto Rico or other U.S. territories

  • International destinations

  • P.O. Boxes or APO/FPO addresses

Customers must provide a valid and complete delivery address during checkout.

2. Shipping Costs

We offer FREE standard shipping on all orders, with no minimum purchase requirement.

Shipping Method Cost Estimated Transit Time
Standard Shipping FREE ($0.00) 3–5 business days

There are no additional standard shipping or handling charges.

Any applicable sales taxes are calculated and displayed during checkout.

3. Order Processing and Handling Time

Orders are processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

During this period, we:

  • Verify order and payment details.

  • Prepare products for shipment.

  • Inspect and package bicycles and cycling accessories.

  • Arrange shipment with the appropriate carrier.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

4. Estimated Delivery Time

Our estimated delivery times are:

  • Order handling time: 1–3 business days

  • Shipping transit time: 3–5 business days

  • Total estimated delivery time: 4–8 business days

Delivery estimates are calculated in business days and exclude weekends and U.S. federal holidays.

Delivery times may vary due to weather conditions, carrier delays, high shipping volumes, or other circumstances beyond our reasonable control.

We make every reasonable effort to deliver orders within the estimated timeframe.

5. Shipping Carriers

We use established shipping and logistics providers to deliver orders safely and efficiently.

Depending on product size, weight, and delivery destination, orders may be shipped through carriers such as UPS, FedEx, USPS, or other suitable freight providers.

Larger bicycles may require specialized packaging or freight transportation.

The shipping carrier and tracking details will be provided once your order has been dispatched, where available.

6. Bicycle Packaging and Delivery

Bicycles may be shipped partially assembled to protect components during transportation.

Depending on the model, customers may need to install or adjust certain components, including:

  • Handlebars

  • Pedals

  • Front wheels

  • Saddles

  • Other manufacturer-specified components

We recommend following the manufacturer's assembly instructions and having the bicycle inspected by a qualified bicycle mechanic before riding.

Please inspect the packaging and product upon delivery.

If you notice visible shipping damage, contact our customer support team.

7. Order Tracking

After your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take some time to appear after the carrier receives the package.

If you have questions about the status of your shipment, please contact:

Email: Contact@TrailVelo.us
Phone: +1 215-671-9001

Please include your order number when requesting assistance.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

Please verify your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City, state, and ZIP code

  • Phone number

If you notice an error in your shipping address, contact us immediately at Contact@TrailVelo.us.

We will make reasonable efforts to update the address before shipment.

Once an order has shipped, address changes may not be possible.

If a shipment is returned due to an incorrect or incomplete address, we will contact you to arrange an appropriate resolution.

9. Shipping Delays

Although we aim to meet our estimated delivery times, occasional delays may occur.

Possible causes include:

  • Severe weather conditions

  • Carrier disruptions

  • Federal holidays

  • High seasonal shipping volumes

  • Unexpected transportation issues

  • Delivery address verification problems

If your order experiences a significant delay, please contact our support team.

We will assist you in checking the shipment status and finding an appropriate solution.

10. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Verify the delivery address on your order.

  2. Check around your property and with household members.

  3. Review any delivery notifications from the carrier.

  4. Contact our customer support team for assistance.

If a package is confirmed lost in transit, we will work with the shipping provider to investigate and arrange a replacement or refund, as appropriate.

Customers will not be charged additional shipping fees for replacements resulting from confirmed carrier loss.

11. Damaged Products During Shipping

If your bicycle or cycling product arrives damaged, please contact us as soon as possible.

Send an email to Contact@TrailVelo.us with:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the packaging, if available

Our customer support team will review your request and assist with a suitable resolution.

Depending on the circumstances, we may arrange a replacement, return, or refund.

Eligible returns for damaged or defective products are free of charge.

12. Order Cancellations

If you wish to cancel your order, please contact us before shipment.

Orders successfully canceled before dispatch are eligible for a full refund.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

We do not charge cancellation fees for orders canceled before shipment.

13. Returns and Refunds

TrailVelo offers a 60-day return policy for eligible products.

Our return terms include:

  • Return window: 60 days from delivery

  • Return shipping: FREE

  • Restocking fee: $0.00

  • Return method: By mail

  • Refund method: Original payment method

  • Refund processing: Within 5 business days after return inspection and approval

To request a return, contact Contact@TrailVelo.us for return instructions and a prepaid shipping label.

For complete information, please review our Return & Refund Policy.

14. Contact Information

If you have questions about shipping, delivery estimates, tracking, or your order, please contact us.

TrailVelo – Customer Support

Website: https://trailvelo.us

Email: Contact@TrailVelo.us

Phone: +1 215-671-9001

Business Address:

TrailVelo
10101 Roosevelt Blvd
Philadelphia, PA 19154
United States

We are committed to providing a transparent and dependable shipping experience for every customer.

Thank you for choosing TrailVelo for your bicycles and cycling equipment.