Legal notice

1. Business Information

Welcome to TrailVelo, an online store specializing in bicycles, cycling equipment, and related accessories for customers in the United States.

This Legal Notice provides information about the business operating the website https://trailvelo.us, its contact details, and the terms governing the use of its online content.

Store Name: TrailVelo

Website: https://trailvelo.us

Business Address:

10101 Roosevelt Blvd
Philadelphia, PA 19154
United States

Email: Contact@TrailVelo.us

Phone: +1 215-671-9001

Business Activity: Online retail sale of bicycles, cycling equipment, and related accessories.

For questions about our business, products, or services, please contact us using the information above.

2. Website Ownership and Operation

The website TrailVelo.us is operated under the TrailVelo store name.

TrailVelo is responsible for managing its online storefront, product listings, customer communications, order processing, and customer service.

The website is hosted using the Shopify e-commerce platform.

Shopify provides the technical infrastructure supporting our online store, including storefront functionality and checkout services.

TrailVelo remains responsible for its own business operations, product information, and customer policies.

3. Products and Services

TrailVelo offers bicycles, cycling accessories, and related products through its online store.

Our product range may include:

  • Mountain bikes

  • Road bikes

  • Gravel bikes

  • Hybrid and recreational bicycles

  • Bicycle components and accessories

  • Other cycling-related products

Product availability, specifications, prices, and descriptions are displayed on the relevant product pages.

All product prices are presented in United States Dollars (USD).

Applicable taxes are calculated and displayed during checkout.

4. Shipping and Delivery

TrailVelo currently offers delivery to eligible addresses within the contiguous United States.

Our standard shipping conditions are:

  • Shipping cost: Free ($0.00)

  • Order handling time: 1–3 business days

  • Estimated transit time: 3–5 business days

  • Estimated total delivery time: 4–8 business days

Business days exclude weekends and U.S. federal holidays.

Delivery estimates may vary due to shipping carrier operations or circumstances beyond our reasonable control.

For more information, please refer to our Shipping Policy.

5. Returns and Refunds

TrailVelo offers a 60-day return policy for eligible products.

Our return conditions include:

  • Returns accepted within 60 days of delivery

  • Free return shipping for eligible orders

  • No restocking fees

  • Refunds issued to the original payment method

  • Refunds processed within 5 business days after return inspection and approval

For complete eligibility requirements and return instructions, please review our Return & Refund Policy.

6. Intellectual Property Rights

The original content published on TrailVelo.us, including website design, written descriptions, graphics, and other materials owned by TrailVelo, may be protected under applicable intellectual property laws.

Manufacturer names, logos, product images, and trademarks remain the property of their respective owners.

The appearance of a manufacturer's brand or product on our website does not necessarily imply an official partnership, sponsorship, or endorsement.

Unauthorized reproduction, distribution, or commercial use of protected content is prohibited unless permission has been obtained from the appropriate rights holder.

7. Accuracy of Website Information

TrailVelo makes reasonable efforts to ensure that information displayed on its website is accurate, current, and complete.

However, occasional errors or omissions may occur in product descriptions, specifications, prices, or availability.

We reserve the right to correct inaccuracies and update website information.

If a significant error affects an existing order, we will notify the customer and offer an appropriate resolution in accordance with applicable law.

8. Website Availability and Security

We aim to keep our website accessible, secure, and functional.

However, uninterrupted website availability cannot be guaranteed due to maintenance, technical issues, hosting interruptions, or other circumstances beyond our reasonable control.

Users must not attempt to interfere with website security, access restricted systems without authorization, or use the website for unlawful activities.

9. External Links

Our website may contain links to third-party websites, including manufacturers, shipping providers, and payment services.

These external websites are independently operated and may have their own terms and privacy policies.

TrailVelo is not responsible for the content or privacy practices of external websites, except where applicable law provides otherwise.

10. Privacy and Data Protection

TrailVelo respects customer privacy and processes personal information in accordance with applicable privacy laws.

Personal information may be collected to process orders, arrange deliveries, provide customer support, and operate our online store.

For more information about how personal information is collected, used, and protected, please review our Privacy Policy.

Customers may submit privacy-related questions to Contact@TrailVelo.us.

11. Limitation of Liability

To the extent permitted by applicable law, TrailVelo is not responsible for losses resulting from misuse of its website, unauthorized modifications to products, or circumstances outside its reasonable control.

Nothing in this Legal Notice excludes or limits liability that cannot legally be excluded, including liability arising from defective products or other protections provided by applicable law.

12. Applicable Law

This website and its business activities are subject to applicable laws of the United States and the Commonwealth of Pennsylvania.

Any legal disputes will be handled in accordance with applicable law and relevant jurisdictional requirements.

Nothing in this Legal Notice restricts mandatory consumer protection rights.

13. Changes to This Legal Notice

TrailVelo may update this Legal Notice to reflect changes in business operations, legal requirements, or website functionality.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage visitors to review this notice periodically.

14. Contact Information

For legal inquiries, customer support, order-related questions, or general business information, please contact:

TrailVelo

Website: https://trailvelo.us

Email: Contact@TrailVelo.us

Phone: +1 215-671-9001

Business Address:

10101 Roosevelt Blvd
Philadelphia, PA 19154
United States

Thank you for visiting TrailVelo. We are committed to maintaining a transparent, responsible, and customer-focused online shopping experience.