Terms of service

Welcome to TrailVelo!

These Terms of Service ("Terms") govern your access to and use of our website, https://trailvelo.us, and the purchase of bicycles, cycling accessories, and related products offered through our online store.

Throughout these Terms, "TrailVelo," "we," "us," and "our" refer to TrailVelo. "You" and "your" refer to customers, visitors, and other users of our website.

By accessing our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.

Please read these Terms carefully before using our services.

1. General Information

TrailVelo is an online bicycle retailer serving customers within the United States.

We offer bicycles and cycling-related products through our Shopify-powered online store.

Business Information

We currently accept orders for delivery within the United States only.

2. Eligibility and Website Use

By using our website, you confirm that you are at least the age of majority in your state of residence or have permission from a parent or legal guardian where required.

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or illegal activities.

  • Provide false or misleading information during checkout.

  • Attempt to interfere with website security or functionality.

  • Upload malicious code or harmful software.

  • Use automated systems to disrupt our services.

  • Violate applicable laws or the rights of others.

We reserve the right to restrict access or cancel transactions involving suspected fraud or unlawful activity, subject to applicable law.

3. Products and Availability

TrailVelo offers bicycles, cycling accessories, and related products.

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, pricing, and availability information.

However, product colors and appearances may vary slightly depending on screen settings and manufacturer variations.

Product availability may change without notice.

If a product becomes unavailable after an order is placed, we will contact you to arrange an appropriate alternative or issue a full refund.

We reserve the right to update product listings and discontinue products at any time.

4. Pricing and Payments

All prices displayed on TrailVelo.us are listed in United States Dollars (USD).

Product prices are displayed on individual product pages and during checkout.

  • Applicable sales taxes are calculated and displayed during checkout.

  • Standard shipping within the United States is free.

  • Any applicable additional charges will be disclosed before order confirmation.

  • Payments are processed securely through the payment methods available at checkout.

We reserve the right to correct pricing errors.

If an error affects an order that has already been placed, we will notify you and provide the option to accept the corrected price or cancel the order for a full refund.

We do not intentionally charge undisclosed fees.

5. Order Placement and Confirmation

When you place an order, you agree to provide accurate and complete billing, shipping, and contact information.

After completing checkout, you will receive an order confirmation at the email address provided.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may contact you if additional information is required to process your order.

We reserve the right to cancel orders for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing

  • Suspected fraudulent activity

  • Invalid or incomplete delivery information

  • Payment authorization failure

If we cancel an order after payment has been collected, we will issue a full refund to the original payment method.

6. Shipping and Delivery

TrailVelo currently ships exclusively within the United States.

Our standard shipping terms are:

  • Shipping destination: United States only

  • Shipping cost: FREE

  • Order handling time: 1–3 business days

  • Estimated shipping transit time: 3–5 business days

  • Estimated total delivery time: 4–8 business days

Business days exclude weekends and U.S. federal holidays.

Delivery times are estimates and may vary due to carrier operations, severe weather, holidays, or circumstances beyond our reasonable control.

Once your order ships, tracking information will be provided when available.

Customers are responsible for entering accurate shipping information at checkout.

For complete details, please review our Shipping Policy.

7. Returns and Refunds

We offer a 60-day return policy for eligible products purchased from TrailVelo.

Customers may request a return within 60 calendar days after receiving their order.

Our return terms include:

  • Return window: 60 days from delivery

  • Return shipping: FREE within the United States

  • Restocking fees: $0.00

  • Return method: By mail

  • Refund method: Original payment method

  • Refund processing: Within 5 business days after inspection and approval

Eligible returned products must meet the conditions described in our Return & Refund Policy.

To request a return, contact Contact@TrailVelo.us.

These terms do not limit rights provided under applicable consumer protection laws.

8. Order Cancellations

Customers may request order cancellation before shipment by contacting our customer support team.

If an order is successfully canceled before shipment, a full refund will be issued.

Once an order has shipped, cancellation may no longer be possible.

In that situation, customers may request a return after delivery under our 60-day return policy.

No cancellation fees apply to orders canceled before shipment.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at Contact@TrailVelo.us.

Provide your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate resolution, which may include a replacement, return, or refund.

Eligible returns involving damaged, defective, or incorrect items are handled without return shipping charges.

Nothing in these Terms limits any applicable statutory rights or manufacturer warranty protections.

10. Bicycle Assembly and Safe Use

Some bicycles may require professional assembly, adjustments, or safety inspections before use.

Customers should carefully follow the manufacturer's instructions and safety recommendations.

Before riding, ensure that:

  • Brakes operate correctly.

  • Wheels and tires are properly installed and inflated.

  • Handlebars, pedals, and other components are securely attached.

  • The bicycle is suitable for the rider's size and intended use.

  • Appropriate protective equipment is used.

We recommend professional assembly or inspection by a qualified bicycle mechanic when necessary.

TrailVelo is not responsible for damage resulting from improper assembly, unauthorized modifications, or misuse to the extent permitted by applicable law.

This provision does not exclude liability that cannot legally be limited.

11. Product Warranties

Certain bicycles and cycling products may include manufacturer warranties.

Warranty terms, coverage, exclusions, and duration depend on the product and manufacturer.

Where applicable, warranty details may be provided in the product documentation or manufacturer's official website.

Customers may contact TrailVelo for assistance with product-related warranty questions.

We do not provide additional warranties unless expressly stated in the applicable product listing or required by law.

12. Intellectual Property

All original website content, including text, graphics, design elements, and branding owned by TrailVelo, is protected by applicable intellectual property laws.

Product names, manufacturer logos, and trademarks remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

13. Third-Party Services and Links

Our website is powered by Shopify and may integrate third-party payment processors, shipping services, analytics providers, and other service providers.

We may also provide links to external websites for product information or additional resources.

Third-party websites and services operate under their own terms and privacy policies.

TrailVelo is not responsible for third-party content or practices beyond our control, except as required by applicable law.

14. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information to operate our store, fulfill orders, provide customer support, and maintain website functionality.

For details about the collection, use, and sharing of personal information, please review our Privacy Policy available on TrailVelo.us.

15. Limitation of Liability

To the maximum extent permitted by applicable law, TrailVelo is not liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, personal injury, defective products, or other matters where such exclusion or limitation is prohibited by applicable law.

Your statutory consumer rights remain unaffected.

16. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, services, or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law.

We encourage customers to review these Terms regularly.

17. Governing Law

These Terms are governed by the applicable laws of the Commonwealth of Pennsylvania and the United States, without regard to conflict-of-law principles.

Nothing in this section limits mandatory consumer protections or other rights available under applicable law.

18. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact us.

TrailVelo – Customer Support

Website: https://trailvelo.us

Email: Contact@TrailVelo.us

Phone: +1 215-671-9001

Business Address:

TrailVelo
10101 Roosevelt Blvd
Philadelphia, PA 19154
United States

Thank you for shopping with TrailVelo. We appreciate your trust and look forward to supporting your cycling journey.